Q: Why don't you offer actual prints?

A: We have found by letting you print your chart yourself it allows us offer you the best price possible and gives you full control over the printing process. It also allows you to print the chart as many times as you like, as you now own the file! 


Q: What size should I print my chart?

A: Our most common size request is for 12x12 charts. We advise you to find your frame first then determine the print size based off that. The frames featured on our site are from ikea. That frame is 20x20 and the print inside the mat is 12x12! All of that being said, we can make the file for your chart any size you please! 

Q: Where is the best place to get my chart printed?

A: Our friends over at Latter Day Home (www.latterdayhome.com) offer beautiful prints in sizes up to 17"x17". They print on premium paper and the quality is amazing. They also offer framing options!! They offer many of our color ways on their site but if you need them to print your chart you bought through our site they also provide that option! Find us under "PERSONALIZED"

If you are looking for a larger print we have found Costco Print Center to be a great affordable option. We recommend NOT using the auto-correct option, and going with a luster print rather than a glossy. 

Q: I don't see a 12x12 print option at my printer. 

Many printers don't offer square sizes at standard prices. For example Costco took the 12x12 print option off from their website a few months ago. What we can do is order the 12x18 option and trim off the extra 6 inches when you get it home. This will work for any rectangular print that is larger than the square size you are printing. 


Q; Is there a limit to how long my names can be?

A: We are limited to about 22 characters in the 3rd, 4th and 5th generations. To avoid your names running over we suggest not using middle names in these generations.


Q: What if I make a mistake when entering my names on your website?

A: Not a problem-just shoot us an email and we can make the corrections on our end. 

Q: When I am submitting my names the "send my chart" button disappears after selecting what type of chart I need. What do I do?

A: First off make sure you are not working on an iPad or tablet, the screens are not big enough and the button gets pushed off the screen. If you are on a computer then try maximizing your browser window.  If you are still having troubles email us and we will get you taken care of!!